Terms & Conditions

1. Introduction

These Terms & Conditions govern your access to and use of YSG Transport services including passenger travel, parcel delivery, freight, logistics, and digital customer platforms. By using our services, you agree to be bound by these Terms.

2. Definitions

• Company / We / Us means YSG Motors Limited trading as YSG Transport.
• Customer / You means any person or organisation using our services.
• Services means passenger transport, parcel delivery, cargo handling, freight, and logistics operations.
• Parcel / Cargo means items accepted for transportation subject to operational and legal restrictions.

3. Passenger Travel

• Passengers must possess a valid ticket or booking confirmation before boarding.
• Passengers must comply with all safety instructions and staff directions.
• We may refuse boarding or terminate a journey where behaviour is unsafe, abusive, illegal, or disruptive.

4. Parcel & Cargo Services

• Customers must provide accurate sender, receiver, address, parcel, and tracking information.
• Customers are responsible for adequate packaging suitable for road transportation.
• We may inspect shipments for safety, security, or regulatory compliance.
• Certain items may be restricted or refused based on operational, safety, or legal requirements.

5. Booking, Pricing & Payments

• All prices are charged in Nigerian Naira (₦) unless otherwise stated.
• Charges may vary depending on route, delivery mode, weight, dimensions, urgency, and operational factors.
• Payment may be required before service execution, dispatch, or delivery.
• Payments processed through third-party providers may also be subject to their terms and charges.

6. Pickup & Delivery

• Delivery timelines are estimates only and may be affected by traffic, weather, road conditions, security issues, or force majeure events.
• Receivers may be required to present identification, verification codes, or signatures upon delivery.
• Failed delivery attempts due to incorrect details or receiver unavailability may attract additional charges.

7. Cancellations & Refunds

• Cancellations may only be accepted before dispatch, pickup, or journey commencement.
• Refunds may be subject to administrative fees, operational deductions, or third-party processing costs.
• Approved refunds may require identity verification before processing.

8. Liability & Claims

• Liability is limited to direct losses proven to have occurred while items were in our custody.
• Declared parcel value does not constitute insurance unless expressly stated.
• We are not liable for indirect, incidental, or consequential losses including loss of profit.
• Claims should be reported promptly with supporting evidence where available.

9. Privacy & Data Protection

We process customer information in accordance with applicable Nigerian data protection laws and our Privacy Policy. By using our services, you acknowledge that you have reviewed and understood our Privacy Policy.

10. Service Availability

Service availability may vary depending on route, operational conditions, regulations, public holidays, infrastructure, or security circumstances.

11. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall first be addressed amicably before referral to courts of competent jurisdiction in Nigeria.

12. Updates to Terms

We may revise or update these Terms periodically. Updated versions become effective immediately upon publication through our platforms.

13. Contact Information

YSG Motors Limited (YSG Transport)
Old Ojo Road, Maza-Maza, Lagos, Nigeria.

Email: info@ysgtransport.ng
Phone: (+234) 806-996-3843

If any part of these Terms is held unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.