Privacy Policy
This Privacy Policy explains how YSG Motors Limited (trading as YSG Transport) collects, uses, stores, shares, and protects personal information when you use our passenger transport, parcel delivery, cargo, logistics, website, and mobile application services.
1. About This Policy
This Privacy Policy describes how personal data is collected and processed through our transport, logistics, parcel, cargo, customer support, website, and mobile application services.
2. Legal Compliance
We process personal information in accordance with applicable Nigerian data protection laws including the Nigeria Data Protection Act (NDPA) 2023 and related regulatory guidance.
3. Information We Collect
- Identity Information: name, email address, phone number, and address.
- Travel Information: routes, ticket details, schedules, seat allocation, and luggage information.
- Cargo & Logistics Information: sender and receiver details, delivery addresses, parcel descriptions, tracking records, and declared values.
- Payment Information: transaction references, payment status, invoices, refunds, and wallet funding records.
- Support Information: enquiries, complaints, emails, support messages, and customer service interactions.
- Technical Information: IP address, browser/device type, app version, logs, and analytics information.
- Optional Information: uploaded documents, photos, or location permissions where enabled by users.
4. How We Use Information
- To manage transport bookings and logistics operations.
- To process transactions, invoices, and refunds.
- To provide tracking updates and notifications.
- To improve customer support and service quality.
- To detect fraud and maintain platform security.
- To comply with legal and regulatory obligations.
- To send marketing communications where permitted by law.
5. Sharing & Disclosure
We may share information with trusted service providers, payment processors, logistics partners, customer support tools, and lawful authorities where required for operational or legal purposes.
We do not sell personal data.
6. International Transfers
Some third-party providers may process information outside Nigeria. Where applicable, appropriate safeguards are implemented to protect personal data.
7. Data Retention
Personal data is retained only for as long as necessary for service delivery, dispute resolution, accounting, fraud prevention, legal compliance, and operational requirements.
8. Security Measures
- Secure access controls and staff confidentiality obligations.
- HTTPS encryption and protected infrastructure.
- Monitoring systems for fraud and security incidents.
- Security patching and vulnerability management.
9. Your Rights
- Request access to your personal data.
- Correct inaccurate information.
- Request deletion where applicable.
- Object to certain processing activities.
- Withdraw consent for optional processing.
10. Account Deletion Request
If you would like to delete your YSG Transport account and request deletion of your associated personal information, please follow the simple steps below:
- Open your email app and create a new email.
- Send the email to: info@ysgtransport.ng
- Use this exact subject format: Delete - Name - Phone
- Replace “Name” and “Phone” with the name and phone number registered to your YSG Transport account.
- Send the email. Our team will review your request and process the account deletion in accordance with this Privacy Policy and applicable requirements.
Subject: Delete - Name - Phone
Please note that certain information may be retained where required for legal, regulatory, accounting, fraud prevention, dispute resolution, or other legitimate operational requirements, as described in this Privacy Policy.
11. Cookies & Analytics
Our website may use cookies and limited analytics to improve security, functionality, and user experience.
12. Mobile App Permissions
- Location: pickup assistance and fraud prevention.
- Notifications: booking updates and reminders.
- Camera/Photos: uploads for support requests or verification.
13. Cargo & Logistics Specific Terms
- Shipment tracking events and delivery confirmations may be stored for operational and customer support purposes.
- Limited delivery information may be shared with dispatch riders, agents, or logistics partners strictly for service fulfillment.
- Cargo transaction records may be retained for accounting, fraud prevention, dispute management, and compliance.
14. Third-Party Services
Our services may contain links to third-party services including payment providers. Their privacy practices are governed by their own policies.
15. Children's Privacy
Our services are not intended for independent use by children without parent or guardian supervision where required by law.
16. Policy Updates
We may update this Privacy Policy periodically. Updated versions become effective when published through our website or applications.
17. Contact Information
YSG Motors Limited (YSG Transport)
Old Ojo Road, Maza-Maza, Lagos, Nigeria.
Email:
info@ysgtransport.ng
Phone:
(+234) 806-996-3843