Privacy Policy

1. About This Policy

This Privacy Policy describes how personal data is collected and processed through our transport, logistics, parcel, cargo, customer support, website, and mobile application services.

2. Legal Compliance

We process personal information in accordance with applicable Nigerian data protection laws including the Nigeria Data Protection Act (NDPA) 2023 and related regulatory guidance.

3. Information We Collect

• Identity Information: name, email address, phone number, and address.
• Travel Information: routes, ticket details, schedules, seat allocation, and luggage information.
• Cargo & Logistics Information: sender and receiver details, delivery addresses, parcel descriptions, tracking records, and declared values.
• Payment Information: transaction references, payment status, invoices, refunds, and wallet funding records.
• Support Information: enquiries, complaints, emails, support messages, and customer service interactions.
• Technical Information: IP address, browser/device type, app version, logs, and analytics information.
• Optional Information: uploaded documents, photos, or location permissions where enabled by users.

4. How We Use Information

• To manage transport bookings and logistics operations.
• To process transactions, invoices, and refunds.
• To provide tracking updates and notifications.
• To improve customer support and service quality.
• To detect fraud and maintain platform security.
• To comply with legal and regulatory obligations.
• To send marketing communications where permitted by law.

5. Sharing & Disclosure

We may share information with trusted service providers, payment processors, logistics partners, customer support tools, and lawful authorities where required for operational or legal purposes.

We do not sell personal data.

6. International Transfers

Some third-party providers may process information outside Nigeria. Where applicable, appropriate safeguards are implemented to protect personal data.

7. Data Retention

Personal data is retained only for as long as necessary for service delivery, dispute resolution, accounting, fraud prevention, legal compliance, and operational requirements.

8. Security Measures

• Secure access controls and staff confidentiality obligations.
• HTTPS encryption and protected infrastructure.
• Monitoring systems for fraud and security incidents.
• Security patching and vulnerability management.

9. Your Rights

• Request access to your personal data.
• Correct inaccurate information.
• Request deletion where applicable.
• Object to certain processing activities.
• Withdraw consent for optional processing.

10. Cookies & Analytics

Our website may use cookies and limited analytics to improve security, functionality, and user experience.

11. Mobile App Permissions

• Location: pickup assistance and fraud prevention.
• Notifications: booking updates and reminders.
• Camera/Photos: uploads for support requests or verification.

12. Cargo & Logistics Specific Terms

• Shipment tracking events and delivery confirmations may be stored for operational and customer support purposes.
• Limited delivery information may be shared with dispatch riders, agents, or logistics partners strictly for service fulfillment.
• Cargo transaction records may be retained for accounting, fraud prevention, dispute management, and compliance.

13. Third-Party Services

Our services may contain links to third-party services including payment providers. Their privacy practices are governed by their own policies.

14. Children's Privacy

Our services are not intended for independent use by children without parent or guardian supervision where required by law.

15. Policy Updates

We may update this Privacy Policy periodically. Updated versions become effective when published through our website or applications.

16. Contact Information

YSG Motors Limited (YSG Transport)
Old Ojo Road, Maza-Maza, Lagos, Nigeria.

Email: info@ysgtransport.ng
Phone: (+234) 806-996-3843